Warranty and After sales
At Eija, we stand by our quality and are committed to ensuring that your pieces with us remain beautiful and well-maintained. We are pleased to offer an extended 90-day warranty for our hardware and hair claws specifically designed to address defects identified after prolonged use.
This extended coverage demonstrates our commitment to your satisfaction and to offer peace of mind. Our after-sales services are designed to provide you with the best care and support for your cherished pieces.
WARRANTY
WARRANTY COVERAGE
Our products — Charms, Bases and Hair Claws are accompanied by a 90-day warranty, effective from the date of purchase.
The warranty covers any inherent defects in materials or workmanship.
Warranty can only be activated once per piece and will not be covered once exchanged.
EXCLUSIONS
It is important to note that the warranty does not cover damages resulting from the following:
• General wear and tear
• Misuse or improper care
• Loss of item
• Loss of embellishments such as gemstones and pearls.
• Unauthorised repairs and modifications made outside of our usage guidelines.
Hardware (Charms and Bases)
• Our hardware are plated with 18K gold plating over sterling silver. Over time, some tarnishing or fading is expected, especially with regular wear, and is not considered a defect.
• Our pieces are intentionally dainty and delicate. Please handle with care — breakage due to tugging, pulling, or impact is not covered under our warranty.
Hair Claws
• Each claw clip is cut from a unique part of the cellulose acetate sheet, so variations in colour, pattern and opacity are natural and not considered defects.
• Our clips are hand-assembled, and slight misalignment in the teeth may occur. As long as the function is not compromised, this is considered normal.
Every single claw clip is one-of-a-kind, and these small differences are part of their charm — not flaws.
THE PROCESS
Initiate a claim by sending an email to support@eija.co. Our team will provide a response as soon as we can.
Include the following in your email:
• Order Number
• Images and description of issue
Out of Stock
In the event that the item is out of stock, there will be an option to either replace with another item of a different colour with the same value, or wait for the restock, if applicable.
Returns
In some cases, we may request the return of the defective item before processing a replacement. Clear instructions for returns will be provided by our Customer Service team.
AFTER SALES
REPLATING SERVICE
We believe in extending the life of your favourite Eija pieces. If your Eija charms or bases show signs of wear over time, we offer replating service at a fee to restore their original shine.
To initiate a replating request or learn more about the process, reach out to us at support@eija.co with your order number and a photo of the item.
Let us help you keep your Eija pieces just as beautiful as they day they arrived.
EMBELLISHMENT RESET SERVICE
If your piece has lost gemstones, pearls, or other embellishments due to wear or accidental damage, we offer repair and resetting services at a fee.
Simply send us photos of your item to support@eija.co, and our team will guide you through the next steps.