For standard shipping, we ship within 3 working days from order date, and it takes average 1-3 working days for our delivery partner to deliver the items to your doorstep.

If the item is on preorder/backorder, the shipping timeline will be dependent on when the product becomes available. More information will be available on the respective product pages.

*Do note that we are unable to guarantee a specific delivery date and time, and are not responsible for any delays caused by our delivery partner.

A tracking link will be sent to you via email when your order shipment has been arranged.

Orders can be cancelled if they have yet to be processed, however a 10% restocking fee will be deducted to cover our administrative fees to facilitate the cancellation.

If you wish to modify your order, please drop us an email at support@eija.co. Although we cannot guarantee this, we will happily do our best to modify as long as the order has not been processed yet.

In the unlikely event that you may have received a defective product, kindly email within 48 hours from order delivery date to support@eija.co with your order number and a photo of the damaged items. We will advise on the next steps after.

Yes, we ship to selected countries via DHL. You can refer to the list of countries and shipping rates here.

If you do not find your country at the checkout page, please drop us a message on the online chat, or email us at support@eija.co and we will be able to assist you from there.

Yes! During checkout, simply enter the recipient’s shipping address instead of your own.

We do not offer gift wrapping services. However, we'll be happy to include a handwritten note in the delivery package. Simply include a message for your recipient under the 'Is this a gift' section at your cart.

Best of all, it's complimentary.

Our modular system gives you complete freedom to personalise your look.

With individual clasps on each Muse Link and charm, you can mix, match and adjust the length or arrangement to create your ideal length and style. Attach charms wherever the clasp fits — giving you endless possibilities.

Absolutely! Our charms are designed to be versatile — style them with our Muse Links, attach them to your own jewelry pieces such as necklaces and bracelets, or clip them onto bags, pouches, shoe laces, or mobile.

All our pieces are made with sterling silver and plated with 18K yellow gold or rhodium — the gold pieces are layered with 1 micron thickness of 18K gold (40x that of flash plated jewelry, and 2x of normal gold plated jewelry). Our charms are thoughtfully embellished with genuine freshwater pearls, natural gemstones and hand-painted enamel detailing.

You can explore more about our materials here. here.

With time and regular wear, fading is natural. To extend the life of your piece, avoid moisture and store them properly when not in use. For full care tips, check our Care Guide.

Here’s a quick guide to help you find the right claw for your hair type:
Forma Claw — best for longer, thicker hair
Isla (Classic) Claw — ideal for finer or thinner hair
Isla (Petite) Claw — perfect for short hair or half-up styles

We’re always working on better ways to help you choose the right claw. If you have any suggestions, we’d love to hear from you!

Our hair claws are made from cellulose acetate — a plant-based material valued for its strength and flexibility.

Cellulose acetate is a more eco-friendly alternative to traditional acrylic and offers a smooth finish that’s ideal for everyday wear. The claws also feature rounded teeth that are gentle on the scalp to prevent scratches.

It may take some practice to master the us of a hair claw, but once you've got the hang of it, the results will be worthwhile.

One important tip to ensure a proper hold is to make sure the hair claw doesn't only secure your bun or twist, but also grips the hair closer to your scalp on the sides of your bun or twist.

It is generally recommended to use hair claws on dry hair for better grip and to avoid damage to hair. If used on wet hair, it's advisable to wipe the hair claw dry after use due to the presence of metal components.

Yes, our hair claws are designed for comfortable, all-day wear. However, it's recommended to avoid overly tight styles to prevent tension and breakage.